With the growth
and high demand for technology, as well as the popularity of Social Media a
solid online reputation is necessary
for businesses. Businesses understand the importance of remaining vigilant of
what’s being said about their brand online. Companies are allocating resources
to online reputation management
(ORM), the process of maintaining a healthy brand reputation. However, there
are many people who still have a misconception on the online reputation. Where
Some people think it’s just social media monitoring, while others believe it
has something to do with public relations. They literally have no idea how it
can impact on the businesses and sales.
Online reputation is
necessary to the growth and success in the business. The well versed digital
marketers understand the value of Online Reputation in growing their business,
they choose to devote more time and energy toward monitoring their brand
online. Just because Online content circulates regularly, people can easily get
aware of the brands within a second. For this reason, businesses always should
track what’s being said about them online.
However, many entrepreneurs
think that it might affect them negatively to their brand products because of
this online reputation. They think that being transparent to the viewers by
allowing them to give reviews and feedback it can create negativity towards
their product. Thus, most people avoid this platform because of the above
reason. But, it is not like that, online reputation by being transparent allows
the entrepreneur to know the customer's requirements. By knowing this they can
easily gain the customer's attention by providing the brands according to their
customer's requirements. Good online reputation management is not only about
reacting well to what people say about you, your brand, or your products and
services, but also about whether to react at all and, if so, when.
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